Overview
Last updated: August 25, 2026.
These Terms of Use (the “Terms”) govern access to and use of MoxFlow, including the MoxFlow website, MoxFlow Studio, the 3D automotive visualizer, website embeds, Saved Builds, Leads, Quotes, Analytics, Genesis Hub features, account and billing tools, support systems, and any related software, services, content, or features we make available (collectively, the “Service”).
By accessing or using the Service, creating an account, requesting or receiving Early Access, activating a shop, purchasing a plan, embedding MoxFlow on a website, or otherwise using MoxFlow, you agree to these Terms. If you do not agree, do not use the Service.
If you use the Service for a business or organization, you represent that you have authority to bind that business or organization. In these Terms, “you” includes both the individual user and the business or organization the user represents.
“MoxFlow,” “we,” “us,” and “our” refer to Moxflow LLC., the operator of the Service.
1. The MoxFlow Service
MoxFlow is a software platform for automotive customization businesses. Depending on the plan, account state, device, market, and features currently offered, the Service may include vehicle visualization, wraps and colors, branded materials, graphics, decals, rims, tint, stance and modification previews, Saved Builds, lead capture, quotes, analytics, website embeds, account tools, Genesis Hub features, support, and related workflow tools.
Features may be added, removed, renamed, redesigned, combined, limited, replaced, or moved within MoxFlow over time. Screenshots, demonstrations, marketing pages, roadmaps, prototypes, beta features, and descriptions of planned functionality are illustrative and do not create a promise that a particular interface, feature, vehicle, material, integration, workflow, or third-party service will remain available indefinitely.
MoxFlow is a software service and does not perform vehicle work, manufacture vehicles or materials, install wraps or tint, provide printing services, or guarantee sales, revenue, leads, approvals, production results, or business outcomes.
2. Eligibility and Business Use
The Service is primarily intended for lawful business and professional use. You must be legally capable of entering into these Terms and must provide accurate account, business, and billing information.
You are responsible for ensuring that your use of MoxFlow, including your marketing, customer communications, quoting, collection of customer information, website embeds, and use of visual assets, complies with the laws and regulations that apply to your business and location.
3. Accounts, Access, and Security
You are responsible for your account credentials, authorized users, devices, and activity under your account. You must promptly notify us if you believe an account has been compromised.
Access rights are licensed to the purchasing or registered shop or business and may not be resold, sublicensed, shared with unrelated businesses, or used to provide unauthorized account access to third parties unless MoxFlow expressly permits it.
We may require authentication, email verification, payment verification, account re-verification, or other reasonable security checks. We may suspend access when necessary to investigate suspected fraud, abuse, security risks, payment issues, violations of these Terms, or threats to the Service.
4. Plans, Billing, Renewals, Taxes, and Lifetime Access
MoxFlow may offer Free access, Early Access, Genesis Monthly, Genesis Lifetime, promotional plans, trials, discounts, founder-style offers, or other access levels. The exact price, billing frequency, included features, limits, and promotional terms presented at checkout or in your account form part of your agreement with us.
Monthly plans. A recurring monthly plan renews automatically at the then-applicable recurring price unless cancelled before the next billing date. Cancelling stops future renewals but does not ordinarily reverse a charge already incurred.
Lifetime plans. “Lifetime,” “Lifetime Access,” “Genesis Lifetime,” or similar wording means a one-time license to use the features included in the purchased Lifetime offer for the commercial lifetime of the applicable MoxFlow Service, subject to these Terms. It does not mean the lifetime of the purchaser, a guaranteed number of years, perpetual existence of MoxFlow, perpetual operation by the current owner, or an obligation to keep any particular feature, technology, vehicle library, integration, hosting provider, or third-party service available forever.
A Lifetime plan does not include a contractual service-level guarantee, guaranteed uptime, guaranteed future development, or an entitlement to every future product, separately priced add-on, premium content pack, third-party fee, new business line, or successor product that MoxFlow may offer. We may evolve, replace, reorganize, or retire features as the Service changes, provided we do not intentionally use minor product changes solely to evade a Lifetime commitment.
Sale, merger, reorganization, or transfer. MoxFlow may assign or transfer these Terms, accounts, assets, data, and plan obligations in connection with a merger, acquisition, financing, reorganization, sale of the business, sale of substantially all relevant assets, or similar transaction. If a successor continues the applicable MoxFlow Service and assumes the Lifetime plan, Lifetime access may continue under the successor’s operation and reasonable technical or account requirements.
Shutdown or discontinuation. If MoxFlow or a successor permanently discontinues the applicable MoxFlow Service, ceases operating the relevant product, dissolves, becomes insolvent, loses access to infrastructure required to operate the Service, or otherwise shuts down the Service, Lifetime access ends when the Service ends. Except where required by non-waivable law or expressly guaranteed in a separate written agreement signed by MoxFlow, a Lifetime purchase does not create a right to a pro-rated refund, source code, software ownership, self-hosting rights, continued hosting, data hosting at our expense, or payment from a purchaser or successor if the Service is discontinued.
Transferability. Lifetime access belongs to the purchasing account or business and is not transferable to an unrelated person or business without our written approval. A bona fide sale of the customer’s own business may be reviewed for account transfer at our discretion and may require verification.
You are responsible for applicable taxes, duties, bank charges, foreign exchange fees, and similar amounts unless applicable law requires otherwise.
5. Cancellations, Refunds, and Chargebacks
Monthly subscriptions may be cancelled to stop future renewals. Except where required by applicable law or expressly stated in a written offer, amounts already paid are non-refundable.
Genesis Lifetime. Lifetime payments are final once access is activated, onboarding or setup begins, or plan benefits are reserved. If you notify us within 14 days of purchase of a confirmed critical platform defect that prevents access to the core MoxFlow Service, provide reasonably requested troubleshooting information, and we cannot resolve the confirmed issue within a reasonable period, we may provide an appropriate remedy, which may include a refund. Lifetime purchases are not refundable for change of mind, lack of use, delayed implementation, unmet business expectations, feature preferences, business closure by the customer, or buyer’s remorse.
Refunds will be provided where required by non-waivable law. Fraudulent, abusive, or bad-faith chargebacks may result in immediate suspension or termination, without limiting any other rights or remedies available to us.
6. Customer Data, Leads, and Your Responsibilities
You may submit, upload, create, receive, store, or process information through MoxFlow, including shop information, visual builds, images, logos, customer details, lead submissions, quote information, notes, and other content (“Customer Data”). As between you and MoxFlow, you retain ownership of your Customer Data.
You grant MoxFlow and its service providers a limited, non-exclusive right to host, copy, process, transmit, display, transform, and otherwise use Customer Data as reasonably necessary to provide, secure, maintain, improve, troubleshoot, and support the Service.
You are responsible for having all rights, notices, permissions, and lawful bases needed to collect and use Customer Data and to provide it to MoxFlow. You are responsible for your own relationships with leads and customers, including consent, privacy notices, marketing permissions, quotes, pricing, contracts, warranties, fulfillment, and customer service.
MoxFlow is not responsible for whether a lead converts, whether customer contact information is accurate, or whether a customer has authority to request work on a vehicle.
7. Website Embeds and Public-Facing Use
If you embed MoxFlow on your website or make a MoxFlow-powered experience available to your customers, you are responsible for your website, domain, privacy disclosures, cookie disclosures, accessibility obligations, marketing claims, and customer-facing terms.
You may not frame, modify, obscure, reverse engineer, or use the embed in a misleading way, remove required notices, impersonate MoxFlow, or make statements that suggest MoxFlow guarantees your workmanship, pricing, availability, or results.
We may change embed methods, technical requirements, supported browsers, security requirements, or integration methods when reasonably necessary to operate or protect the Service.
8. Visual Builds, Vehicle Models, Materials, and Production Accuracy
MoxFlow visualizations are sales, planning, and preview tools. They are not engineering drawings, production templates, color proofs, installation specifications, fitment guarantees, or measurements.
Colors, finishes, lighting, reflections, textures, tint darkness, graphics, decals, dimensions, body panels, wheels, stance, accessories, and other visual elements can differ from real-world results because of displays, browsers, cameras, lighting, material batches, manufacturing changes, vehicle variants, model simplification, third-party assets, and other factors.
You must independently verify vehicle fitment, measurements, material suitability, color, legality, pricing, production requirements, and installation specifications before quoting, ordering, printing, cutting, manufacturing, or installing anything. MoxFlow is not responsible for reprints, wasted materials, labor, vehicle damage, missed deadlines, customer disputes, or other losses caused by reliance on a visualization as a production specification.
9. MoxFlow Intellectual Property
The Service, software, interface, code, databases, workflows, designs, documentation, trademarks, logos, original graphics, and other MoxFlow-owned materials are owned by or licensed to MoxFlow and are protected by intellectual property laws.
Your plan gives you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No plan, including Lifetime, transfers ownership of MoxFlow software, source code, infrastructure, domains, trademarks, databases, or other intellectual property to you.
Vehicle names, manufacturer marks, material brands, third-party logos, and other third-party content remain the property of their respective owners. Their appearance in the Service does not imply sponsorship or endorsement unless expressly stated.
10. Acceptable Use
You may not use the Service to violate law or third-party rights; distribute malware; probe or bypass security; scrape or extract the Service at scale without permission; reverse engineer or attempt to obtain source code except where a legal right cannot be waived; interfere with availability; automate abusive requests; impersonate others; submit unlawful, infringing, deceptive, defamatory, or harmful content; resell unauthorized access; evade plan limits; or use the Service to build or train a competing product from protected MoxFlow materials without permission.
We may use technical controls, rate limits, abuse detection, and reasonable usage limits to protect MoxFlow and other users.
11. Third-Party Services and Integrations
MoxFlow relies on third-party providers for functions such as authentication, payments, databases, hosting, storage, content delivery, communications, analytics, and security. Their services may change, experience outages, impose limits, or discontinue features.
To the maximum extent permitted by law, MoxFlow is not liable for third-party outages, provider policy changes, external service failures, payment processor decisions, internet failures, browser limitations, or other events outside our reasonable control.
12. Availability, Maintenance, Changes, and Discontinuation
The Service is provided without a guaranteed uptime or service level unless we expressly agree otherwise in a separate signed agreement. We may perform maintenance, deploy updates, limit access, change infrastructure, remove unsupported content, or temporarily suspend features.
We may discontinue all or part of the Service for business, legal, technical, security, financial, third-party, or operational reasons. Where reasonably practical, we may provide advance notice of a material permanent shutdown, but we do not guarantee advance notice in emergencies, insolvency, security incidents, legal restrictions, or circumstances outside our control.
You are responsible for keeping copies of business-critical information you need outside MoxFlow. We do not promise that deleted, expired, or discontinued data can always be restored.
13. Suspension and Termination
You may stop using MoxFlow at any time. We may suspend or terminate access for non-payment, fraud, abuse, security risk, legal requirements, material breach of these Terms, infringement, misuse of the Service, or conduct that threatens MoxFlow, its users, or third parties.
Termination for breach may result in loss of plan access, including Lifetime access, without refund to the extent permitted by law. Provisions that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, indemnity, limitations of liability, dispute terms, and definitions of Lifetime access—survive.
14. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MOXFLOW DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS.
We do not warrant that the Service will be uninterrupted, error-free, secure, compatible with every device or browser, or that any visualization, lead, quote, analytics result, integration, or business outcome will be accurate or successful.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOXFLOW AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST OPPORTUNITIES, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, REPRINTS, MATERIAL COSTS, LABOR COSTS, CUSTOMER CLAIMS, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOXFLOW FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100.
Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, these provisions apply only to the maximum extent legally permitted.
16. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless MoxFlow and its owners, officers, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and reasonable legal fees arising from your Customer Data, your website or embed implementation, your products or services, your customer relationships, your violation of law or third-party rights, your misuse of the Service, or your breach of these Terms.
We may control the defense of a matter subject to indemnification, and you agree to reasonably cooperate.
17. Assignment and Business Transactions
You may not assign or transfer these Terms or your account to an unrelated third party without our written consent. MoxFlow may assign these Terms, accounts, rights, obligations, and related data without your consent in connection with a merger, acquisition, financing, restructuring, reorganization, sale of equity, sale of assets, transfer of the business or Service, or to an affiliate or successor, subject to applicable law.
18. Governing Law and Disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules, except where another law must apply and cannot legally be waived.
Before starting formal proceedings, you agree to contact [email protected] and provide a reasonable opportunity to resolve the dispute. To the extent permitted by law, claims must be brought individually and not as part of a class, collective, consolidated, or representative proceeding.
Subject to any non-waivable legal rights, the courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising from these Terms or the Service.
19. Changes to These Terms
We may update these Terms as MoxFlow changes. The “Last updated” date will indicate the latest version. For material changes, we may provide additional notice where required by law or where reasonably appropriate. Continued use of the Service after updated Terms take effect constitutes acceptance to the extent permitted by law.
20. General Terms
These Terms, together with any plan-specific or checkout terms expressly incorporated into them, are the agreement between you and MoxFlow regarding the Service. If a provision is unenforceable, it will be limited or modified to the minimum extent necessary and the remaining provisions will continue in effect.
Failure to enforce a provision is not a waiver. Headings are for convenience only. Electronic communications and electronic acceptance may satisfy writing and signature requirements to the extent permitted by law.
21. Contact
Questions about these Terms may be sent to [email protected].