Terms of Use

Overview

Welcome to MoxFlow, also known as 3D Wrap Studio. These Terms of Use govern your access to and use of the MoxFlow website, dashboard, 3D visualizer, embedded visualizers, quoting tools, lead tools, team features, support tools, account systems, and any related services, software, content, or features we provide.

By accessing or using MoxFlow, creating an account, starting a trial, subscribing to a paid plan, embedding our tools on your website, or using any part of the platform, you agree to these Terms. If you do not agree, you may not use MoxFlow.

If you are using MoxFlow on behalf of a business, wrap shop, company, agency, or other organization, you confirm that you have authority to accept these Terms on behalf of that organization. In that case, “you” and “your” refer to both you personally and the organization you represent.

For these Terms, “MoxFlow,” “3D Wrap Studio,” “we,” “us,” or “our” refers to Moxflow LLC., the operator of the MoxFlow platform.

1. The MoxFlow Service

MoxFlow is a software platform built to help automotive wrap shops, tint shops, restyling businesses, and related businesses create, display, manage, and share 3D vehicle visualizations, saved builds, customer leads, quote workflows, projects, contacts, dashboards, embedded visualizers, and related sales tools.

MoxFlow may include, depending on your plan or access level:

• 3D vehicle visualizer tools
• Website embed tools
• Saved builds
• Customer lead submissions
• Contacts and CRM-style tools
• Quotes and quote links
• Project/task features
• Team member access
• Dashboard analytics
• Branding and settings
• Genesis member features
• Support, priority support, and contact systems
• Visual exports, screenshots, previews, and animations
• Other tools, features, or experiments released over time

MoxFlow is a digital software service. It is not a vehicle manufacturer, wrap installer, tint installer, print shop, legal advisor, financial advisor, insurance provider, or guarantee of production results.

2. Eligibility and Business Use

MoxFlow is intended mainly for business and professional use. By using MoxFlow, you confirm that:

• You are legally able to enter into these Terms.
• You will provide accurate account and billing information.
• You will use MoxFlow only for lawful business purposes.
• You will not use MoxFlow in a way that harms the platform, other users, customers, or the public.
• If you use MoxFlow for a company, shop, or organization, you have permission to do so.

We may refuse, suspend, or terminate access if we believe an account is being used unlawfully, fraudulently, abusively, in violation of these Terms, or in a way that creates risk for MoxFlow, users, customers, third-party providers, or the platform.

3. Accounts, Login Security, and Team Members

You are responsible for maintaining the confidentiality and security of your account, login details, team member access, passwords, authentication methods, and connected services.

You are responsible for all activity that happens under your account or workspace, including activity by owners, admins, team members, invited users, contractors, employees, or anyone else you allow to access your account.

If your plan allows team members, you are responsible for:

• Inviting only authorized users.
• Assigning appropriate roles.
• Removing users who should no longer have access.
• Monitoring workspace activity.
• Making sure team members follow these Terms.

You agree to notify us promptly if you believe your account, workspace, login, embed, dashboard, or customer data has been accessed without authorization.

We are not responsible for losses caused by your failure to secure account access, restrict team permissions, manage invited users, or protect login credentials.

4. Plans, Trials, Billing, Renewals, and Taxes

MoxFlow may offer free access, trials, limited launch offers, monthly plans, quarterly plans, annual plans, Genesis offers, custom plans, or other paid access options.

The details of your plan, price, billing cycle, features, renewal terms, trial period, and included access are shown at checkout, inside your account, or in the written offer you accepted.

Unless clearly stated otherwise at checkout or in a written offer:

• Subscriptions renew automatically until canceled.
• You authorize us and our payment processors to charge your payment method for recurring fees.
• You are responsible for keeping payment information current.
• Failed payments may result in restricted, suspended, or canceled access.
• Taxes, duties, currency conversion fees, processing fees, and similar charges may apply.
• Prices and plan structures may change for future billing periods, subject to any specific lock-in terms we have agreed to in writing.

Some payments may be processed by third-party providers. Their own terms, fees, verification requirements, and processing rules may apply.

5. Cancellations and Refunds

You may cancel your subscription according to the cancellation options available in your account, checkout provider, or by contacting us at [email protected] if account cancellation tools are not available.

Free Early Access. Free Early Access does not require payment and therefore is not eligible for a refund.

Starter, Pro, Elite, and Dominate. You may cancel these subscriptions at any time to stop future renewals. Cancellation does not refund charges already paid, and access ordinarily continues through the end of the current paid billing period. Except where required by applicable law or expressly stated in a written offer, subscription fees, setup fees, discounted charges, and custom implementation fees are non-refundable.

Genesis Monthly (Preview Pass). A Genesis Monthly purchase is eligible for refund review only when, within 7 days after purchase, you report a critical platform issue that prevents access to the platform, prevents the visualizer from loading, or makes a material feature expressly included in the purchased offer unavailable. You must provide reasonably requested details and allow MoxFlow a reasonable opportunity to investigate and resolve the issue. If MoxFlow confirms the issue and cannot resolve it within a reasonable time, MoxFlow will provide an appropriate remedy, which may include a refund. Genesis Monthly is not refundable for change of mind, lack of use, delayed implementation, unmet business expectations, or buyer's remorse.

Genesis Lifetime Access. Genesis Lifetime Access payments are final once access is activated, setup or onboarding begins, or founder benefits, pricing, status, support priority, or market benefits are reserved. If you report within 14 days after purchase that a critical platform issue prevents your shop from accessing or using the core MoxFlow system, you provide reasonably requested details, and MoxFlow cannot resolve the confirmed issue within a reasonable time, MoxFlow will provide an appropriate remedy, which may include a refund. Genesis Lifetime Access is not refundable for change of mind, lack of use, delayed setup or implementation by the purchaser, unmet business expectations, or buyer's remorse.

General refund terms. Refund eligibility is determined under the policy in effect for the offer you purchased and any specific written terms presented at checkout. Refund requests must be sent to [email protected] within the applicable period above. We may deny requests involving fraud, abuse, chargeback misuse, violation of these Terms, or issues caused by the purchaser's equipment, internet connection, unsupported software, unauthorized modifications, or third-party services outside MoxFlow's reasonable control.

This policy does not exclude, restrict, or replace any refund, cancellation, consumer guarantee, or other right that cannot legally be waived. Refunds and remedies will be provided where required by applicable law.

6. Genesis Access and Special Offers

MoxFlow may offer Genesis access, founder-style benefits, early access pricing, limited market availability, bonus features, priority support, or other special offers.

Genesis access and special offers may include benefits such as:

• Early member pricing
• Special dashboard badges
• Priority support
• Roadmap input
• Region priority tools
• Bonus features
• Early access to selected tools
• Other benefits we may add or adjust

Unless we clearly state otherwise in writing, Genesis benefits are not ownership rights, equity, profit-sharing rights, guaranteed feature rights, guaranteed market exclusivity, or a promise that every benefit will remain unchanged forever.

We may adjust Genesis features over time to improve the platform, maintain security, avoid abuse, comply with provider limitations, or replace older benefits with better ones.

If we describe a benefit as “locked in” or “for as long as you remain a Genesis member,” that benefit applies only according to the specific written offer presented at purchase.

7. Embedded Visualizers

MoxFlow may allow you to embed a visualizer, build tool, lead form, quote request flow, or related customer-facing experience on your own website.

You are responsible for:

• Installing the embed correctly.
• Using it only on websites you own or control.
• Making sure your website privacy notices and customer-facing terms are accurate.
• Responding to customer inquiries and leads.
• Reviewing customer-submitted builds before quoting, printing, installing, or producing work.
• Making sure your use of the embed does not mislead customers.

You may not:

• Hide, remove, alter, or misrepresent MoxFlow branding unless your plan allows it.
• Resell the embed as your own software platform.
• Use the embed to collect unlawful, misleading, or unauthorized information.
• Use the embed in a way that damages MoxFlow’s reputation, security, or infrastructure.
• Attempt to bypass plan limits, feature gates, or access restrictions.

We may disable, limit, or suspend embeds that violate these Terms, create security risks, overload infrastructure, or are used in harmful or misleading ways.

8. Visual Builds, Previews, Exports, and Production Accuracy

MoxFlow provides visual planning, sales, communication, and quoting tools. Visual builds, screenshots, animations, previews, color selections, vehicle models, wrap layouts, tint previews, backgrounds, lighting, materials, exports, and other outputs are for planning and sales support.

You understand and agree that:

• Visual results may not perfectly match real-world production.
• Colors may vary based on screens, lighting, print materials, vinyl brands, finishes, camera angles, compression, browser rendering, device settings, and customer displays.
• Vehicle dimensions, panels, curves, trims, parts, badges, lights, rims, windows, accessories, or model details may vary from real vehicles.
• Graphics, decals, patterns, tint, carbon fiber, gradients, materials, and other visual elements may require professional verification before production.
• MoxFlow outputs should not replace physical inspection, measurements, customer approvals, production proofs, installer judgment, manufacturer specifications, or professional shop workflows.

You are solely responsible for verifying all production details before printing, cutting, ordering materials, installing wraps, applying tint, modifying vehicles, quoting customers, collecting deposits, or promising results.

MoxFlow is not responsible for production errors, customer disputes, material waste, reprints, installation issues, inaccurate quotes, mismatched colors, vehicle fitment issues, or business losses caused by reliance on visual previews or generated outputs.

9. User Content and Customer Data

“User Content” means any content, data, files, text, images, logos, graphics, customer details, shop information, builds, notes, quotes, leads, messages, team information, settings, uploaded assets, brand details, or other materials you or your users submit to MoxFlow.

You keep ownership of your User Content. You grant MoxFlow a limited, worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, transmit, back up, analyze, and use User Content as needed to:

• Provide the platform.
• Save and display builds.
• Operate dashboards and embeds.
• Generate previews, exports, and quote flows.
• Provide support.
• Maintain security.
• Improve product performance.
• Enforce these Terms.
• Comply with legal obligations.

You represent that you have the rights, permissions, and consents needed to upload, submit, process, and use your User Content through MoxFlow.

You are responsible for customer data submitted through your embed, lead forms, quotes, or dashboard. You are responsible for complying with privacy, marketing, consent, customer communication, and data protection obligations that apply to your own business.

Do not upload or submit content that is illegal, harmful, infringing, misleading, abusive, malicious, or that you do not have permission to use.

10. Intellectual Property

MoxFlow and its owners retain all rights, title, and interest in the platform, software, code, design systems, interface, dashboard layouts, visualizer technology, workflows, feature systems, templates, branding, documentation, business methods, generated UI components, proprietary logic, and underlying intellectual property.

These Terms do not transfer ownership of MoxFlow or its intellectual property to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use MoxFlow for your internal business operations, customer communication, sales, visual planning, quoting, and related workflows.

You may use exports, screenshots, visual previews, and customer-facing build links generated through your account for normal business purposes, subject to these Terms, your plan limits, and third-party rights.

You may not:

• Copy, clone, resell, sublicense, or commercially exploit the platform.
• Reverse engineer or attempt to extract source code.
• Build a competing product using MoxFlow’s interface, workflows, structure, or proprietary features.
• Remove proprietary notices.
• Use MoxFlow branding in a misleading way.
• Claim ownership of the MoxFlow platform or technology.
• Use automated systems to scrape, copy, or replicate the service.

11. Third-Party Assets, Vehicle References, and Brand Names

MoxFlow may include or allow references to vehicle makes, models, trims, colors, materials, products, logos, brands, vinyl styles, backgrounds, images, or other third-party assets.

Third-party names, marks, models, references, or assets may belong to their respective owners. Their appearance in MoxFlow does not necessarily mean endorsement, sponsorship, partnership, or approval.

You are responsible for ensuring that your use of third-party logos, customer logos, brand names, copyrighted images, vehicle marks, graphics, or uploaded assets is lawful and properly authorized.

MoxFlow may remove or restrict content if we believe it may infringe third-party rights or create legal, platform, or provider risk.

12. Acceptable Use

You agree not to use MoxFlow to:

• Violate laws, regulations, contracts, or third-party rights.
• Infringe copyrights, trademarks, privacy rights, publicity rights, or other rights.
• Upload malicious code, malware, spyware, viruses, or harmful files.
• Attempt to gain unauthorized access to accounts, systems, databases, APIs, or infrastructure.
• Bypass plan limits, feature gates, billing controls, access restrictions, or security measures.
• Interfere with platform performance or overload infrastructure.
• Scrape, harvest, crawl, copy, or mass extract data without permission.
• Reverse engineer, decompile, duplicate, or clone the platform.
• Misrepresent your business, identity, services, pricing, customer relationships, or affiliation with MoxFlow.
• Use the platform for spam, deceptive marketing, phishing, fraud, or abusive outreach.
• Upload offensive, illegal, harmful, or exploitative content.
• Use MoxFlow in a way that damages our reputation, providers, users, or customers.

We may investigate suspected violations and may suspend or terminate access where we believe it is necessary.

13. Support and Communications

MoxFlow may offer support through email, dashboard tools, contact forms, priority support, Genesis support, or other channels.

Support availability, speed, and scope may vary by plan, access level, workload, technical complexity, and business hours.

We may contact you about:

• Account activity
• Billing
• Security
• Product updates
• Support requests
• Feature changes
• Trial or subscription status
• Customer service
• Important platform notices
• Marketing or educational content, where permitted

You are responsible for keeping your contact information accurate and for monitoring important account notices.

14. Service Availability, Updates, and Changes

We work to keep MoxFlow reliable, useful, and secure, but we do not guarantee uninterrupted or error-free service.

MoxFlow may be unavailable or limited because of:

• Maintenance
• Updates
• Security issues
• Third-party outages
• Hosting or database issues
• Payment provider issues
• Browser/device limitations
• Network problems
• Force majeure events
• Bugs or technical errors

We may add, remove, rename, redesign, limit, replace, or modify features as the platform evolves. We aim to avoid unnecessary disruption, but we are not required to maintain every feature forever.

We may also apply plan limits, access modes, feature gates, usage limits, or security controls as needed to protect the platform and support sustainable operation.

15. Beta Features and Experimental Tools

MoxFlow may offer beta, preview, early access, experimental, or unfinished features.

These features may be incomplete, unstable, changed, removed, limited, or unavailable at any time. They may not work perfectly and may not be suitable for production use.

You use beta or experimental features at your own risk.

16. Data, Backups, and Account Exports

We may maintain backups or logs for platform reliability, security, and business continuity. However, MoxFlow is not a guaranteed backup service.

You are responsible for keeping your own records of important customer communications, production approvals, quotes, invoices, designs, files, and business information.

If your account is canceled, terminated, inactive, unpaid, or closed, we may delete, restrict, archive, or retain account data according to our Privacy Policy, operational needs, legal obligations, and internal retention practices.

17. Suspension and Termination

We may suspend, limit, or terminate your access to MoxFlow if:

• You violate these Terms.
• Payment fails or billing information is invalid.
• We detect fraud, abuse, or security risk.
• You misuse the platform or third-party services.
• Your use creates legal, operational, provider, or reputational risk.
• We are required to do so by law, court order, provider requirement, or government request.
• The platform or a feature is discontinued.

You may stop using MoxFlow or cancel your subscription at any time, subject to the billing and cancellation terms that apply to your plan.

Sections that should reasonably survive termination will survive, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute terms, and restrictions on misuse.

18. Disclaimers

MoxFlow is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, compatibility, and uninterrupted operation.

We do not guarantee that:

• The service will always be available.
• The service will be error-free.
• Visual outputs will match real-world production.
• Leads, quotes, embeds, analytics, or dashboards will produce revenue.
• Customer submissions will always be complete or accurate.
• The platform will meet every workflow, business need, legal requirement, or customer expectation.
• Bugs, outages, data loss, or provider failures will never occur.

You are responsible for independently verifying outputs, customer approvals, quotes, production details, and business decisions.

19. Limitation of Liability

To the fullest extent permitted by law, MoxFlow, its owners, operators, employees, contractors, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, business interruption, production, installation, customer dispute, reputational, or similar damages.

This applies even if we were advised that such damages were possible.

To the fullest extent permitted by law, our total liability for any claim related to MoxFlow will not exceed the amount you paid to MoxFlow for the service during the three months before the event giving rise to the claim, or $100 CAD if you did not pay for the service during that period.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you. In those cases, liability is limited to the maximum extent permitted by law.

20. Indemnification

You agree to defend, indemnify, and hold harmless MoxFlow, its owners, operators, employees, contractors, affiliates, service providers, and partners from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:

• Your use of MoxFlow.
• Your User Content.
• Your customer relationships.
• Your quotes, production work, installations, or services.
• Your violation of these Terms.
• Your violation of laws or third-party rights.
• Your website, embed usage, customer communications, or marketing.
• Unauthorized account access caused by your failure to secure credentials or team access.
• Claims that your uploaded assets, logos, designs, graphics, or content infringe someone else’s rights.

We reserve the right to control the defense of any matter subject to indemnification. You agree to cooperate with us.

21. Third-Party Services

MoxFlow may depend on third-party providers for authentication, billing, payments, hosting, databases, storage, analytics, email, support, content delivery, security, and other infrastructure.

Third-party providers may have their own terms, policies, fees, limitations, outages, and security practices.

We are not responsible for third-party provider failures, outages, policy changes, pricing changes, security incidents, processing delays, or service limitations, but we aim to use reliable providers and protect the platform responsibly.

22. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, unless another jurisdiction’s laws are required by applicable law.

Before starting a formal dispute, you agree to contact us at [email protected] and give us a reasonable opportunity to resolve the issue.

To the extent permitted by law, any dispute will be handled individually and not as part of a class action, representative action, or collective proceeding.

If any part of this section is not enforceable in a particular jurisdiction, it will be limited or modified only to the extent required, and the rest of these Terms will remain in effect.

23. Changes to These Terms

We may update these Terms from time to time as MoxFlow changes, laws change, providers change, or our business evolves.

When practical, we will update the “Last Updated” date and may provide notice of important changes through the website, dashboard, email, or other reasonable methods.

Your continued use of MoxFlow after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using MoxFlow and cancel any active subscription.

24. General Terms

If any part of these Terms is found unenforceable, the remaining sections remain in effect.

Our failure to enforce a right does not mean we waive that right.

You may not assign or transfer your rights under these Terms without our written permission. We may assign these Terms as part of a merger, acquisition, sale, restructuring, or transfer of business assets.

Headings are for convenience only and do not affect interpretation.

These Terms, together with any checkout terms, written offers, plan details, Privacy Policy, and applicable order forms, make up the agreement between you and MoxFlow regarding your use of the service.

25. Contact

Questions about these Terms can be sent to: Moxflow LLC. [email protected]